IDS International

Help Desk Manager - Kaiserslautern

Kaiserslautern, Kaiserslautern, Germany - Full Time

Help Desk Manager - Kaiserslautern

Why IDS?  
IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Outstanding past performance built IDS’s reputation as the leading provider of support for multifaceted operations.

IDS International is seeking a Help Desk Manager (HDM) to support the “Total Maintenance Contract for the Kaiserslautern Military Community.” The HDM is responsible for overseeing timely delivery of quality technical support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills. This position is contingent upon contract award.

Responsibilities:

  • Manages and supervises subordinate Help Desk Clerks.
  • Provide services via phone and in person to users for both standard and non-standard hardware and software systems.
  • Respond to user questions concerning problem resolution status.
  • Install and configure new hardware devices and software applications.
  • Assist in the development and maintenance of helpdesk documentation and training materials.
  • Build PCs for new employees and provide upgrades for existing employees.
  • Configure and reset application and network access accounts where required.
  • Coordinate with users for setups, installations, and upgrades.
  • Monitor and manage helpdesk tickets through an ITIL aligned ticketing system in a timely manner.
  • Thoroughly document problem resolutions and customer interactions.
  • Provide assistance with IT asset inventory management.
  • Work remotely with vendors to troubleshoot unique hardware and software systems.
  • Assist in developing standard IT procedures.
  • Maintain printers, scanners, and smartphones.
  • Research and remain current in software and hardware technologies to provide accurate responses to user questions.

Required Qualifications:

  • Bachelor’s in Management or Business Administration, or Foreign Country Equivalent, or documented five (5) years of experience in facility work reception management.
  • Documented three (3) years of experience in the Systems Applications and Products (SAP) software.

Preferred Qualifications:

  • HDI Certifications.

Language Requirements:

  • English and German at level 4 proficiency: At this level an employee is required to possess a high degree of proficiency in both written and spoken English, including the ability to translate the host country language into precise and correct English, and English into the applicable foreign language. On occasion, an employee at this level might be expected to act as an interpreter in situations where considerable importance attaches to proper word meaning.

Computer Skills:

  • Working knowledge of Microsoft Office (Word, Excel, and PowerPoint).

Benefits eligibility may vary based on project site or contract but typical benefits are listed below.

IDS’s competitive benefit package starts you off out on the right foot. Eligibility begins day one.

  • Health and Well-being - 100% of employee medical and other insurance premiums are paid by IDS.
  • Financial Future – 401(k) with an industry leading match and no waiting period. You are fully vested in all contributions from the start.
  • Paid Leave - Generous time off accruals for you to take paid leave, totaling five weeks.
  • Professional Development – networking opportunities, informal mentoring, education reimbursement and access to thousands of online professional development resources.
  • Casual, fun, and supportive work environment with all the tools and amenities you need to thrive.

Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds, but may vary depending on the position. Regular and predictable attendance is essential.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status, and any other characteristic protected by federal, state, and local law.

If you are unable to apply through the portal and need to speak to someone about necessary accommodations to apply, please email accommodation@idsinternational.com and we will follow up with you. Do not submit resumes and applications through this email.

Apply: Help Desk Manager - Kaiserslautern
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

When is your availability to start this job?*
Please list any certifications or degrees.*
This role is located in Kaiserslautern, Germany. Are you able to sit in this location?*
Are you fluent in both German and English?*
What is your anticipated salary? Either a number or a range is fine.*
Please list anything else you would like us to consider from your application.
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*